BouncyBugs, Photobooks Plus, LLC Privacy Statement

Privacy Statement

Bouncy Bugs, Photobooks Plus, LLC takes your privacy seriously. Please read the following to learn more about our privacy policy:

At Bouncy Bugs, we value your business and we honor your privacy. We realize you are entrusting us with information related to children, and also that which may be of a personal nature. It has always been Photobook Plus, LLC's and Jannetje Designs' policy to conduct business with respect for the rights of the consumer and with the goal of protecting privacy. Bouncy Bugs, a division of Photobooks Plus, LLC, collects personal information when you utilize the services provided at www.bouncybugs.com. However, Bouncy Bugs does not rent, sell, or share personal information about you with other people or non-affiliated companies except to provide products or services you've requested when we have your permission. Bouncy Bugs may be required by law to share your information in response to subpoenas, court orders, legal process, to establish or exercise our legal rights to defend against legal claims, or when we believe it is necessary to share information in order to investigate, prevent, or take action regarding illegal activities, suspected fraud, situations involving potential threats to the physical safety of any person, violations of Bouncy Bugs Terms and Conditions, or as otherwise required by law. Bouncy Bugs may transfer information about you if Bouncy Bugs or Photobooks Plus, LLC is acquired by or merged with another company.

Use of Cookies

Cookies are used to identify you when you access our site, whether you were referred by a friend to store your shopping cart, and to build up a demographic profile and better serve your interests. A cookie is a small piece of information sent by a web server to a web browser, which enables the server to collect information back from the browser. If you are uncomfortable with cookie technology, you have the option of setting your browser to reject cookies.

Transaction Security

Bouncy Bugs is provided with 256 bit SSL technology from GoDaddySSL. Financial information is securely transferred and protected by PayPal’s Verisign Payflow Pro Gateway Service (formerly VeriSign Payflow Pro) to authorize and collect payment on credit card orders. We accept credit card payments without having to store or secure this sensitive data. BouncyBugs does not store the credit card numbers that a customer enters, but immediately removes them from memory after processing them through the gateway service when the customer clicks Place Order. After the user clicks Place Order, the system checks to authorize the order amount to be held on their card, and later to be collected when the order is shipped. This often shows up as an extra pending charge on the credit card, and is later voided after the credit card is charged.

Shipping

Unclaimed and Refused Shipments Unclaimed shipments that are returned to Bouncy Bugs will be assessed a 20% restocking fee, the cost of shipment will be forfeited, the customer will be contacted by email only and given the option of a refund minus the restocking fee or reshipping at cost of shipping plus the restocking fee. Unclaimed packages that are returned due to Bouncy Bugs error will be reshipped free of charge. Refused packages that are returned to Bouncy Bugs will be assessed a 50% restocking fee, shipping will be forfeited, and the item will be removed from the order. The customer will be contacted by email only.

Personalized products are not returnable, except in the instance of damage to the product.

Shipping Rates

Ground Shipping- $8.99 and up
Shipping time is 3-10 business days (not including order processing time). Regular shipping charges apply to the Continental U.S. and are determined by the total value of your order. See Ground Shipping chart below.

Expedited Shipping - $23.99 and up
Need your order sooner? For an additional $15.00, we can guarantee your order will be delivered within 3 business days once your order is ready to ship. This does not include order processing time. Please call us to see if we can get your order to you in time for your event.

Next Day Air: Please contact our customer service for a shipping quote. Due to the complexity of certain products in our store, our turnaround time may not meet your needs, so it is important that you contact us before placing your order. We will provide you with a realistic expectation. Thank you.

Accepted Payment Methods
We accept Visa, Mastercard, American Express, Discover and Paypal.

Return/Replacement Policy
When you receive your order, please inspect your items carefully. Bouncy Bugs is pleased to accept returns for unopened, non-personalized and non-dated items up to 10 days after you receive your order. Please submit all return requests by email to returns@bouncybugs.com. For detailed return instructions please see How to Return an Item. Items that are personalized may not be returned. Items postmarked after the event date will not be accepted for return.

You will receive a full refund for returned items minus the cost of shipping. Returns are also subject to a 10% return/restocking fee. Customers are responsible for return shipping costs. All items must be returned in original condition and packaging. Items that are broken or damaged in the return shipment cannot be refunded.

Personalized Items: Items that are personalized may not be returned. If the item is defective, you must report the defect within 10 days of receipt of your order. Bouncy Bugs will replace the item at no cost to you. If there is an error on the personalization that is the fault of Bouncy Bugs, the item will be replaced at no cost to you. When you place your order, you must enter the personalization EXACTLY as you want it to appear on your item. If the personalization on the item matches the personalization information Bouncy Bugs received on your order, the item will not be accepted for replacement. If the item has been discontinued and cannot be replaced, a like item will be substituted.

Defective & Damaged Products: If you receive any product from www.bouncybugs.com or Bouncy Bugs affiliate sites that is manufacturer defective or is damaged during shipment, Bouncy Bugs will immediately exchange the unusable product for you without charge. A digital picture may be requested to validate the claim.

Missing Items: Please inspect your order upon arrival. If your order is missing items please contact us immediately. Bouncy Bugs will be happy to supply any missing items if they are reported missing within 10 days of receipt. Please check your shipping confirmation email first. Some orders will ship in multiple shipments.

Non-resalable: Items such as food products, apparel, and personalized items may not be returned or replaced unless defective or damaged during shipment. Disposable Cameras are not returnable. Return requests submitted after the event date will not be authorized since we cannot guarantee that the items are unused. Returned items post marked after the event date will not be accepted as returned.

Unclaimed and Refused Shipments: Unclaimed shipments that are returned to Bouncy Bugs will be assessed a 20% return fee, the cost of shipment will be forfeited, the customer will be contacted by email only and given the option of a refund minus the return fee or reshipping at cost of shipping plus the return fee. Unclaimed packages that are returned due to Bouncy Bugs error will be reshipped free of charge. Refused packages that are returned to Bouncy Bugs will be assessed a 50% restocking fee, shipping will be forfeited, and the item will be removed from the order. The customer will be contacted by email only.

Unauthorized Returns: Items returned with out prior authorization by the Returns department may be subject to a 25% return fee as well as a 10% restocking fee. Shipping fees for unauthorized returns are forfeit. Customers may not be contacted regarding unauthorized returns. No refund will be given until the customer contacts the Returns department. Unauthorized returns on non-returnable items may be disposed of. Bouncy Bugs reserves the right to deny any return.

How to Return an Item: To return an item, you must contact us at returns@daisy-days.com or submit our return form within 10 days of receiving your order. Please provide your order number, name, item(s) you wish to return, and the reason you want to return them. You will be issued a Return Authorization Code (RAC). Please clearly mark this RAC number on the outside of all packages being returned. All returns must be returned in their original product packaging, and shipped to the address below. We must receive the returned item within 10 business days of issuing the RAC number. This 10 day window allows ample time for the return to arrive from anywhere in the country.

Items that have been issued an Return Authorization Code must be sent to:

Bouncy Bugs
Attn: RAC# (put your number here)

Any packages sent to Bouncy Bugs without the RAC number clearly marked on the package, or more than ten (10) days after RAC number was issued, will not be accepted. Unaccepted items will be returned at the sender's expense and another RAC will have to be issued. Return shipping costs are not refundable.

Cancellations, Changes or Modifications
Please contact us right away if you need to make any changes or cancel your order. Once your order has reached our distribution center, it cannot be cancelled or modified.

Product Availability / Backorder?
If your order includes backordered products, your order will ship when the items become available. In the event that half or less of the items ordered are on backorder, we will ship the items that are currently in stock and the remaining items will ship separately.

Discontinued Products
Although we make every effort to keep our catalog current, a product occasionally may be discontinued without prior notice. If an ordered item was discontinued, you will be contacted with the option to exchange the discontinued product for a similar product from our store or to receive a full refund.

Chargeback and Returned Checks
In the event of an invalid chargeback the customer will be held responsible for the total order price plus any fees assessed by the financial institutions involved including but not limited to a $25.00 dispute fee.

In the event of a returned check the customer will be held responsible for the total order price plus any fees assessed by the involved financial institutions.

By purchasing from Bouncy Bugs you agree to these policies.

Order Limitations
Bouncy Bugs reserves the right to refuse service to anyone. Bouncy Bugs reserves the right to refuse to process any order or to print any copy that may be considered harassing, profane or abusive in nature.

Bouncy Bugs makes every effort to keep our pricing accurate. However, in the event that a product is incorrectly priced out our website, we reserve the right to cancel that order and notify customer of the correct pricing. They may then choose to place a new order at the correct price.

By purchasing from Bouncy Bugs you agree to these policies.

If you have any questions, please contact us:

Hours:

8:30am-5:00pm PST Monday - Friday